loyalbet Casino & Sportsbook Data Care
This page describes what we collect when you use loyalbet and how we keep that data protected. We process personal information only to operate our platform, process your deposits and withdrawals, and verify your identity. Your privacy is a core obligation; we encrypt all data in transit and at rest, and we do not sell or share your information with third parties for marketing.
When you create an account on loyalbet, you provide your email, phone number, and identity documents. We use this information to confirm your age, prevent fraud, and comply with local regulations. Our data processors are bound by strict confidentiality agreements. This policy explains what data we collect, who can access it, and how long we retain it.
What We Collect on loyalbet
We collect account information (email, password hash, phone number), identity documents (national ID, passport, driver's license), and address proof (utility bill, bank statement). During registration, we also record your browser type, IP address, and device fingerprint to prevent duplicate accounts and detect fraud.
When you deposit or withdraw, we capture the payment method you use—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet. We record the amount, timestamp, and transaction status. We retain this transaction history for seven years to comply with anti-money-laundering rules.
When you stake on live-dealer tables, sportsbook markets, slot games, or esports coverage, we log your session—which games you accessed, which odds you selected, your stake amount, and the outcome. This data helps us detect unusual patterns and settle disputes. Our systems also record page-load times and streaming quality to improve the mobile app experience.
How We Use Your Data on loyalbet
We use your personal information to verify your identity, process deposits and withdrawals, settle game outcomes, and prevent fraud. We share transaction details with our payment processors only—they do not use your data for other purposes. Our compliance team may review your account if we detect unusual activity (large deposits followed by immediate withdrawal, staking during restricted hours, or rapid account closure requests). This review is standard practice and helps us meet regulatory obligations.
We use your email to send account confirmations, deposit receipts, withdrawal notifications, and support responses. We do not send promotional emails unless you opt in. If you access loyalbet from Jakarta, Surabaya, Bandung, Medan, or Semarang, we may be required by local authorities to provide your data if we receive a valid legal request—we will notify you if this occurs.
- KYC Verification
- We verify your identity documents against government records and check for sanctions lists. This is mandatory and non-negotiable.
- Fraud Detection
- We monitor patterns (unusual geographic login, rapid withdrawals, duplicate accounts) to prevent fraud and money laundering.
- Dispute Settlement
- We retain session logs so we can audit game outcomes, confirm odds, and settle disputes fairly.
Third-Party Data Processors on loyalbet
Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive only the information needed to complete your transaction. They do not have access to your account password, game history, or identity documents beyond what you provide directly to them.
Our live-dealer studios may be located outside your jurisdiction. Video streams are encrypted, but our infrastructure provider (which operates our servers) may store metadata (session duration, stream quality, connection type) in multiple regions for redundancy and performance. We do not transfer your personal documents outside our secure facility.
Your Rights on loyalbet
You may request a copy of all data we hold about you by contacting our support team with your account email. We will provide it within ten business days. You may request correction of inaccurate information or deletion of your account and associated data, except transaction records which we are required to retain for compliance purposes.
If you believe we have misused your data, you may file a complaint with your local data protection authority. We cooperate with regulatory investigations and will provide requested data to authorities under valid legal process.
How Long We Keep Your Data
We retain your account profile (email, phone, address, identity documents) for as long as your account is active, plus two years after closure. We keep transaction records for seven years to comply with financial regulations. Session logs (game history, staking records, odds selected) are retained for two years. If you request account deletion, we anonymize your data rather than permanently erase it, as we must retain anonymized transaction counts for compliance audits.
Security on loyalbet
We encrypt all data in transit using TLS 1.2 or higher. Your password is salted and hashed using industry-standard algorithms and is never logged or displayed. Our servers undergo regular security audits. However, we cannot guarantee absolute protection against all cyber threats. If your account is compromised due to your own negligence (sharing your password, using public Wi-Fi without a VPN, reusing your loyalbet password on other sites), we are not liable for resulting losses.